Cookies

We use cookies to make our website more user-friendly and discover the type of cookies we use. The data we collected using cookies enables us to understand our customers usage on website and can deliver more focused user experience. Our cookies don't store sensitive or personally identifiable information such as your name and address or credit card details.

What are Cookies?

Cookies are text files, downloaded on your accessing device when you visit a site and stored in your browser. This enables the web server to identify and track the web browser.

Cookies managed by Ortil Healthcare Private Limited are called “first party cookies” whereas cookies from third parties are called “third party cookies”.

What are the types of cookies?

First party cookies are set by us while you access the site. These cookies often serve to give memory to the website about your data and preference.

Third party cookies are cookies that are set by our partners and service providers. The aim of third-party cookies is often to collect certain information to carry out various researches into behaviour, demographics and not least for targeted marketing.

We use cookies for following purpose:

• 1. Keep track of the number of visitors to our web pages
• 2. Keep track of the amount of time each user spends on our web pages
• 3. Determine the order in which a visitor visits the various pages of our Websites
• 4. Optimize the Websites
• 5. Remember choice of your language
• 6. Remember previously entered text so it is not lost if the page refreshes
• 7. To assist with error management in helping us improve the Website by measuring any errors that occur
• 8. Detect if you have already seen a pop-up to ensure it doesn’t get shown to you again

How can you opt out?

If you do not want information collected through the use of cookies, most browsers contain a function that allows a user to deny the cookie feature. You can also delete cookie files from your web browser at your discretion.

Please note that cookies are used only to recollect the information sent to your browser from our site. We CANNOT access any information not sent by us.

This cookies policy may be updated from time-to-time. To check the updated policy please visit the page regularly. If you have any questions about the cookies and other technologies used on our Websites, please contact us at [email protected]

Terms of Use

• 1. We are glad that you are using ORTIL Healthcare Private Limited for your healthcare needs!
• 2. Your access to and use of this Website is subject to the following Terms of Use. Please read these Terms of Use carefully before accessing or using the Website, so that you fully understand your rights and responsibilities.
• 3. Our website “www.ortil.com” and its sub-domains is not a medical practitioner and does not provide any medical advice or consultation. We only provide a medium to connect you with the healthcare provider (doctor and/or hospital).
• 4. In the event of a medical emergency, contact your local hospital or doctor. Do not disregard or delay seeking medical advice because of content you have read on this website or advice obtained through this website.
• 5. Any advice provided to you by the healthcare provider is their own opinion and we cannot be held responsible for accuracy/correctness of the same.
• 6. We should not be used in cases of medical emergencies and should not be considered in any form to be a substitute for a doctor or a hospital or a treatment.
• 7. Information contained in the website is NOT intended to be medical advice for diagnosis or treatment and should not be relied upon as your primary source for health or medical information. It does not cover all diseases, ailments, physical conditions or their treatment.
• 8. Although ORTIL Healthcare Private Limited attempts to ensure the integrity and accuracy of the content on the Website, it makes no guarantees whatsoever as to the correctness or accuracy of such content. It is possible that the Website and its content could include inaccuracies or errors (human or machine), and third parties could make unauthorized additions, deletions and alterations to the Website. In the event you become aware of an inaccuracy, please inform through email [email protected] so that it can be corrected.
• 9. ORTIL Healthcare Private Limited is not a medical referral service and does not endorse, recommend, or approve any travel agency, healthcare provider, or health care facility listed in this Site. We do not provide medical services and will not discuss or advise you on any issues relating to medical treatment. We facilitate contact with, and provide information about health care providers including their self-reported credentials to assist you in making informed decisions. We do not, however, recommend any preferred or specific health care providers for your desired medical treatment. We encourage and advise you to discuss all medical issues with your physicians in your country of residence, before making a decision on medical treatment outside your country of residence. Through our medical tourism affiliates around the world, and our in-depth research, we provide information about available medical treatment and recuperation and packages to assist you in making an informed decision. You agree to assume all responsibility in connection with choosing any health care provider for your desired treatment or procedure. We assume no responsibility or liability for any treatment or other Services rendered by any hospital, physician, or other health care provider, or for any malpractice claims and other claims that may arise directly or indirectly from any such advice, treatment or other Services.
• 10. The Website content may contain health or medical related materials that you find sexually explicit or otherwise offensive. ORTIL Healthcare Private Limited accepts no responsibility for such materials. Use of the Website is at your own risk.
• 11. You agree that ORTIL Healthcare Private Limited, and all other persons or entities involved in the operation of Services provided through this Site, has the right to monitor, retrieve, store and use confidential health information in connection with the operation of such Services, and are acting on your behalf in transmitting confidential health information. We will use commercially reasonable efforts to maintain the confidentiality of such information and prevent the disclosure of such information to third parties except:
• 11.1. In connection with the transmission, storage, retrieval, and disclosure of such information on your behalf
• 11.2. In connection with the transmission, storage, retrieval, and disclosure of such information to health care professionals involved in your treatment
• 11.3. As may be required or permitted by law
• 11.4. As otherwise provided in our Privacy Policy.
• 12. You may choose to use other services provided by third parties in conjunction with your access to and use of this Website. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. ORTIL Healthcare Private Limited has no control over the contents of these services, and ORTIL Healthcare Private Limited accepts no responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your access to and use of this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such services.
• 13. The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify ORTIL Healthcare Private Limited of any actual or suspected unauthorized use of the User’s account or password. Although ORTIL Healthcare Private Limited will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of ORTIL Healthcare Private Limited or such other parties as the case may be, due to any unauthorized use of your account.
• 14. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or ORTIL Healthcare Private Limited has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ORTIL Healthcare Private Limited has the right to discontinue the Services to the User at its sole discretion.
• 15. If you are using ORTIL Healthcare Private Limited, then these Terms of Usage is applicable to you and you warrant that:
• 15.1. Your age is 18 years or above
• 15.2. You are not and shall not violate any applicable law or regulation
• 15.3. All personal information you submit on ORTIL Healthcare Private Limited is correct and accurate
• 15.4. You are using ORTIL Healthcare Private Limited solely for your personal and non-commercial use. Any use of ORTIL Healthcare Private Limited other than for personal purposes is prohibited
• 15.5. You may not modify any content including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos of ORTIL Healthcare Private Limited, unless you have the permission from ORTIL Healthcare Private Limited in written to modify the content
• 15.6. You may not decompile, reverse engineer, or disassemble and distribute any materials on ORTIL Healthcare Private Limited
• 15.7. You further agree not to access or use ORTIL Healthcare Private Limited in any manner that may be harmful to the operation of ORTIL Healthcare Private Limited
• 15.8. You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage ORTIL Healthcare Private Limited or any connected network
• 15.9. You expressly understand and agree that the information and content on ORTIL Healthcare Private Limited are provided on an "as is" and "as available" basis. ORTIL Healthcare Private Limited and all its subsidiaries, affiliates, officers, employees, agents, partners and licensors disclaim all warranties of any kind, either express or implied, including but not limited to, implied warranties on merchantability, fitness for a particular purpose and non-infringement
• 16. ORTIL Healthcare Private Limited cannot and does not guarantee or warrant that this website will be free of infection by viruses, worms, trojan horses or other malicious code that cause interruptions or losses, including loss of data
• 17. Website content may be changed or updated without notice. ORTIL Healthcare Private Limited reserves the right to modify Website content without any obligation to notify past, current or prospective Website users.
• 18. ORTIL Healthcare Private Limited has no liability for any third-party website that you may access through this Website. When you access a third-party website, please understand that it is independent from ORTIL Healthcare Private Limited, and we have no control over the Website or its content. We cannot ensure that the propriety, security or accuracy of any third-party website. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
• 19. We may modify or terminate any portion of ORTIL Healthcare Private Limited Terms of Use for any reason, with or without notice and without liability to you or any third party. All changes will be effective immediately upon their posting. To keep a track of any such changes, we recommend you to review these Terms of Usage periodically. If you have any questions about the Terms of Use, please contact us at [email protected]

Ortil Healthcare Private Limited respects our consumers’ privacy.

A healthcare provider, be it an individual professional or an organization or a similar institution who desires to be listed on the Properties, or already listed, on the Properties: websites, Social Media, and Print Materials.

Ortil Healthcare Private Limited Ortil Healthcare Private Limited (“us”, “we”, or “Ortil”, which also includes its affiliates) is the author and publisher of the internet resource www.ortil.com (“Website”) on the world wide web as well as the software and applications provided by Ortil.

How we collect, use, share, disclose and protect Personal information about the Users of the Services, including the Practitioners, the End-Users and the visitors of our Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy) are explained in this privacy policy. We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use.

Please DO NOT use Properties and proceed further in case you do not agree with this privacy policy.

You will be assumed to have read, understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy by using the services or by otherwise giving us your information. You hereby consent to our collection, use and sharing, disclosure of your information as described in this privacy policy. We have the right to change, modify, add or delete portions of the terms of this privacy policy, at our sole discretion, any time.

Do not use any of the services or give us any of your information if you do not agree with this privacy policy. If you use the services on behalf of someone else (i.e. your child, friend, or partner), or an entity (such as your employer), you represent that you are authorised by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy.

• 1. Why this Privacy Policy?
• 1.1. This Privacy Policy is published in compliance with, inter alia:
• 1.1.1. Information Technology Act
• 1.2. This Privacy Policy states the following:
• 1.2.1. The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information relating to an individual
• 1.2.2. The purpose, means and modes of collection, usage, processing, retention and destruction of such information
• 1.2.3. How and to whom Ortil Healthcare Private Limited will disclose such information.

• 2. Collection of Personal Information:
• 2.1. Generally, some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you.
• 2.2. You hereby consent to the collection of such information by Ortil Healthcare Private Limited.
• 2.3. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
• 2.3.1. Name
• 2.3.2. Login ID and password
• 2.3.3. Contact information (such as your email address, addresses, phone numbers)
• 2.3.4. Demographic data (such as your gender, your date of birth and your pin code)
• 2.3.5. Historic data regarding your usage of the Properties and history of the appointments made
• 2.3.6. Search terms entered
• 2.3.7. Information collected by cookies or similar technologies
• 2.3.8. Newsletter subscriptions, enrolment for promotions, use of special offers, etc.
• 2.3.9. Survey answers, reviews, ratings and other types of feedback provided
• 2.3.10. Medical credentials, visiting hours of a healthcare provider, fees, locations (in relation to healthcare providers)
• 2.3.11. Medical information
• 2.3.12. Financial and payment related data for any service which requires any payment
• 2.3.13. Geo-location information when permitted by you on your device
• 2.3.14. Any other information that you enter on, or upload is voluntarily.
• 2.3.15. Ortil Healthcare Private Limited reserves the right to use information provided by you for the following:
• 2.3.15.1. Publishing on the Properties
• 2.3.15.2. Contacting you for offering new products/services of Ortil Healthcare Private Limited
• 2.3.15.3. Contacting you to offer new products/services by Ortil Healthcare Private Limited partners;
• 2.3.15.4. Contacting you for feedback of the Properties
• 2.3.15.5. Analysis and Industry reporting
• 2.3.15.6. You hereby consent to such use of such information by Ortil Healthcare Private Limited
• 2.3.16. Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
• 2.3.17. Insurance data (such as your insurance carrier and insurance plan);
• 2.3.18. Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.
• 2.3.19. The information collected from you by Ortil Healthcare Private Limited may constitute ‘personal information’ or ‘sensitive personal data or information’.
• 2.4. “Personal Information” is defined, any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.
• 2.5. “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:
• 2.5.1. Passwords
• 2.5.2. Financial information such as bank accounts, credit and debit card details or other payment instrument details
• 2.5.3. Physical, physiological and mental health condition
• 2.5.4. Sexual orientation
• 2.5.5. Medical records and history
• 2.5.6. Biometric information
• 2.5.7. Information received by body corporate under lawful contract or otherwise
• 2.5.8. Visitor details as provided at the time of registration or thereafter
• 2.5.9. Call data records
• 2.6. Ortil Healthcare Private Limited will be free to use, collect and disclose information that is freely available in the public domain without your consent.
• 3. Privacy Statements:
• 3.1. All Users Note:
• 3.1.1. This section applies to all users:
• 3.1.1.1. Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Ortil Healthcare Private Limited immediately.
• 3.1.1.2. An indicative list of information that Ortil Healthcare Private Limited may require you to provide to enable your use of the Services is provided in this Privacy Policy.
• 3.1.1.3. All the information provided to Ortil Healthcare Private Limited by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Ortil Healthcare Private Limited may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’,
• 3.1.1.3.1. for the purpose of providing, you the Services
• 3.1.1.3.2. for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes
• 3.1.1.3.3. for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates
• 3.1.1.3.4. for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice
• 3.1.1.3.5. debugging customer support related issues.
• 3.1.1.3.6. for the purpose of contacting, you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction.
• 3.1.1.4. Ortil Healthcare Private Limited also reserves the right to use information provided by or about the End-User for the following purposes:
• 3.1.1.4.1. Publishing such information on the Website.
• 3.1.1.4.2. Contacting End-Users for offering new products or services.
• 3.1.1.4.3. Contacting End-Users for taking product and Service feedback.
• 3.1.1.4.4. Analyzing software usage patterns for improving product design and utility.
• 3.1.1.4.5. Analyzing anonymized practice information for commercial use.
• 3.1.1.4.6. Processing payment instructions including those through independent third-party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.
• 3.1.1.5. If you have voluntarily provided your Personal Information to Ortil Healthcare Private Limited for any of the purposes stated above, you hereby consent to such collection and use of such information by Ortil Healthcare Private Limited.
• 3.1.1.5.1. Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.
• 3.1.1.5.2. Ortil Healthcare Private Limited does not control or endorse the content, messages or information found in any Services and, therefore, Ortil Healthcare Private Limited specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Ortil Healthcare Private Limited relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Ortil Healthcare Private Limited relating to the same.
• 3.1.1.5.3. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change by contacting us through [email protected]. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Ortil Healthcare Private Limited has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Ortil Healthcare Private Limited may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Ortil Healthcare Private Limited will not correct, delete or update your Personal Data, including
• 3.1.1.5.3.1. where the Personal Data is opinion data that is kept solely for evaluative purpose
• 3.1.1.5.3.2. the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
• 3.1.1.5.4. If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through the email [email protected]. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Ortil Healthcare Private Limited being unable to provide you with its Services or to terminate any existing relationship Ortil Healthcare Private Limited may have with you.
• 3.1.1.5.5. If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at [email protected].
• 3.1.1.5.6. Ortil Healthcare Private Limited may require the User to pay with a credit or debit card for Services which requires payment. Ortil Healthcare Private Limited will collect such User’s credit or debit card number and/or other financial institution information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit or debit information, however, is accomplished solely by the User through the authentication process. User’s credit or debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Ortil Healthcare Private Limited provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
• 3.1.1.5.7. Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, Ortil Healthcare Private Limited automatically receives the URL of the site from which anyone visits. Ortil Healthcare Private Limited also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Ortil Healthcare Private Limited to improve its Service.
• 3.1.1.5.8. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Ortil Healthcare Private Limited may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
• 3.1.1.5.9. The Website uses cookies that is used by Ortil Healthcare Private Limited and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Ortil Healthcare Private Limited may allow authorized third parties to place or recognize a unique cookie on the User’s browser. You may adjust your internet browser to disable cookies.
• 3.1.1.5.10. This Privacy Policy applies to Services that are owned and operated by Ortil Healthcare Private Limited. We does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Ortil Healthcare Private Limited is not responsible or liable.
• 3.1.1.5.11. Accordingly, Ortil Healthcare Private Limited does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Ortil Healthcare Private Limited guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.
• 3.1.1.5.12. The inclusion or exclusion does not imply any endorsement by Ortil Healthcare Private Limited of the website, the website's provider, or the information on the website. If you decide to visit a third-party website linked to the Website, you do this entirely at your own risk. Ortil Healthcare Private Limited encourages the User to read the privacy policies of that website.
• 3.1.1.5.13. Ortil Healthcare Private Limited hereby expressly disclaims any liability for any reliance or misuse of information that is made available by Users or visitors in such a manner.
• 3.1.1.5.14. Ortil Healthcare Private Limited has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Ortil Healthcare Private Limited shall not be held liable for any loss whatsoever incurred by the User.
• 3.1.1.5.15. Ortil Healthcare Private Limited implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Ortil Healthcare Private Limited business.
• 3.1.1.5.16. Ortil Healthcare Private Limited takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Ortil Healthcare Private Limited, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.
• 3.2. Practitioners Note:
• 3.2.1. This section applies to all Practitioners:
• 3.2.1.1. As part of the registration or as the application creation or submission process that is available to Practitioners on Ortil Healthcare Private Limited, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
• 3.2.1.2. All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Ortil Healthcare Private Limited, failing which they are required to leave the Services, including the Website immediately.
• 3.2.1.3. Practitioners’ personally identifiable information, which they choose to provide to Ortil Healthcare Private Limited, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by Ortil Healthcare Private Limited and You will be the owner of your information and you consent to Ortil Healthcare Private Limited collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. Ortil Healthcare Private Limited may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Ortil Healthcare Private Limited also reserves the right to use information provided by or about the Practitioner for the following purposes:
• 3.2.1.3.1. Publishing such information on the Website.
• 3.2.1.3.2. Analyzing website usage patterns for improving product design and utility.
• 3.2.1.3.3. Analyzing anonymized practice information including financial, and inventory information for commercial use.
• 3.2.1.4. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by Ortil Healthcare Private Limited and is provided to Ortil Healthcare Private Limited by Practitioners who wish to enlist themselves on the Website, or is collected by Ortil Healthcare Private Limited from the public domain. Ortil Healthcare Private Limited displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. Ortil Healthcare Private Limited will, however, take reasonable steps to ensure the accuracy and completeness of this information.
• 3.2.1.5. Information of unregistered practitioners may also be displayed provided that they consented to Ortil Healthcare Private Limited to collect, process, and/or disclose their information on the website. Ortil Healthcare Private Limited strives to capture accurate information for Practitioners. However, Ortil Healthcare Private Limited does not undertake any liability for any incorrect or incomplete information appearing on the Website for Practitioners.
• 3.3. End-Users Note:
• 3.3.1. This section applies to all End-Users.
• 3.3.1.1. Certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users as part of the enquiry submissions. and registration or application creation and submission process that is available to End-Users on this Website, 3.3.1.2. All the statements in this Privacy Policy apply to all End-Users, and all End-Users are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Ortil Healthcare Private Limited, failing which they are required to leave the Ortil Healthcare Private Limited immediately.
• 3.3.1.3. If you have inadvertently submitted any such information to Ortil Healthcare Private Limited prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, send an email to [email protected], inquire whether Ortil Healthcare Private Limited is in possession of your personal data, and you may also require Ortil Healthcare Private Limited to delete and destroy all such information.
• 3.3.1.4. End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by Ortil Healthcare Private Limited from End-Users (such as, patterns of utilization described above) and is exclusively owned by Ortil Healthcare Private Limited. Ortil Healthcare Private Limited may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, Ortil Healthcare Private Limited reserves with it the right to use anonymized End-User demographics information and anonymized End-User health information for the following purposes:
• 3.3.1.4.1. Analyzing website usage patterns for improving product design and utility.
• 3.3.1.4.2. Analyzing such information for research and development of new technologies.
• 3.3.1.4.3. Using analysis of such information in other commercial product offerings of Ortil Healthcare Private Limited.
• 3.3.1.4.4. Sharing analysis of such information with third parties for commercial use.
• 3.3.1.5. Ortil Healthcare Private Limited will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by contacting through our email [email protected].
• 3.3.1.6. At times, Ortil Healthcare Private Limited conducts a User survey to collect information about End-Users' preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, Ortil Healthcare Private Limited may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that Ortil Healthcare Private Limited collects in the registration process and through surveys is used to help Ortil Healthcare Private Limited improve its Services to meet the needs and preferences of End-Users.
• 3.3.1.7. Ortil Healthcare Private Limited may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Hospitals, Practitioners and Partners.
• 3.3.1.8. All Ortil Healthcare Private Limited employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. Ortil Healthcare Private Limited has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which Ortil Healthcare Private Limited Transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own.
• 3.3.1.9. Ortil Healthcare Private Limited may also disclose or transfer End-Users’ personal and other information provided by a User, to a third party as part of reorganization or a sale of the assets of a Ortil Healthcare Private Limited company. Any third party to which Ortil Healthcare Private Limited transfers or sells its assets to will have the right to continue to use the personal and other information that End-Users provide to us, in accordance with the Terms of Use
• 3.3.1.10. To the extent necessary to provide End-Users with the Services, Ortil Healthcare Private Limited may provide their Personal Information to third party contractors who work on behalf of or with Ortil Healthcare Private Limited to provide End-Users with such Services, to help Ortil Healthcare Private Limited communicate with End-Users or to maintain the Website or independent third party service providers to process payment instructions including providing a payment deferral facility to End-Users in relation to the Services. These third-party service providers have access to information needed to process payments, but may not use it for other purposes. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
• 3.4. Casual Visitors Note:
• 3.4.1. Ortil Healthcare Private Limited will not collect sensitive personal data or information (i.e. name, email, and contact number) from visitors navigating the website.
• 3.4.2. Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.
• 3.4.3. If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by Ortil Healthcare Private Limited. All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as Ortil Healthcare Private Limited cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
• 3.4.4. You are not a casual visitor if you have willingly submitted any personal data or information to Ortil Healthcare Private Limited through any means, including email, post or through the enquiry or registration process on the Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

• 4. Confidentiality and Security:
• 4.1. Ortil Healthcare Private Limited maintains your personal information in electronic form. Periodically, such information may also be converted to physical form. In order to protect your personal information both online and off-line, Ortil Healthcare Private Limited takes all necessary precautions and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Ortil Healthcare Private Limited business.
• 4.2. No administrator at Ortil Healthcare Private Limited will have knowledge of your password for you should be protected against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Ortil Healthcare Private Limited does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Ortil Healthcare Private Limited by sending an email to [email protected] You shall be liable to indemnify Ortil Healthcare Private Limited due to any loss suffered by it due to such unauthorized use of your account and password.
• 4.3. Ortil Healthcare Private Limited makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.
• 4.4. Part of the functionality of Ortil Healthcare Private Limited is assisting the doctors to maintain and organise such information. Ortil Healthcare Private Limited may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information.
• 4.5. Part of the functionality of the Ortil Healthcare Private Limited is assisting the patients to access information relating to them. Ortil Healthcare Private Limited may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
• 4.6. Notwithstanding the above, Ortil Healthcare Private Limited is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Ortil Healthcare Private Limited shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Ortil Healthcare Private Limited including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
• 5. Change to Privacy Policy:
• 5.1. Ortil Healthcare Private Limited may update this Privacy Policy with their own discretion, with or without advance notice. If you object to any of the changes to our terms and conditions, and you no longer wish to use the Services, you may contact [email protected] to deactivate your account. Unless stated otherwise, the current privacy policy of Ortil Healthcare Private Limited applies to all information that Ortil Healthcare Private Limited has about you and your account.
• 6. Children's and Minor's Privacy:
• 6.1. To help provide a child-friendly online environment, Ortil Healthcare Private Limited strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools.
• 6.2. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission.
• 6.3. Although the Ortil Healthcare Private Limited Website and Services are not intended for use by minors, Ortil Healthcare Private Limited respects the privacy of minors who may inadvertently use the internet or the mobile application.
• 7. Consent to This Policy:
• 7.1. You acknowledge that this Privacy Policy is a part of the Terms of Use and Terms of Conditions of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Ortil Healthcare Private Limited using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy.
• 7.2. Your visit to the Website and use of the Services is subject to this Privacy Policy, Terms of Use and Terms of Conditions.
• 8. Feedback on Privacy Policy:
• 8.1. Should you have questions about this Privacy Policy or Ortil Healthcare Private Limited information collection, use, and disclosure practices, you may contact the Data Protection and Privacy Manager (DPM) appointed by Ortil Healthcare Private Limited.
• 8.2. We will promptly respond to any kind of concerns, requests, or questions regarding your personal information and how we use them, to the best of our abilities. Complaints about our use of your information are forwarded to the appointed Data Protection and Privacy Manager (DPM).

Ortil Healthcare Pvt.Ltd, Dwaraka - Office No: 01,

Thiruvananthapuram Kerala, India

Ph: +91 471 242 0478, Mob: +91 894 335 3391

[email protected], www.ortil.com

• I understand that ORTIL Healthcare Private Limited is not a medical referral service and does not endorse, recommend, or approve any travel agency, healthcare provider, or any other business listed in ortil.com (website address).
• I understand that ORTIL Healthcare Private Limited facilitates contact with and provides information about health care providers, including their self-reported credentials, to assist in making informed decisions.
• I understand that ORTIL Healthcare Private Limited does not, however, recommend any preferred or specific health care providers for my desired medical treatment.
• I agree to assume all responsibility to choose the health care provider for my desired treatment or procedure.
• I understand that ORTIL Healthcare Private Limited has no responsibility or liability for any treatment or other services rendered by any hospital, physician, or other health care provider or for any malpractice claims and other claims that may arise directly or indirectly from any such advice, treatment or other services.
• I understand that ORTIL Healthcare Private Limited shall not be liable for any delays and alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, or any untoward incidents.
• I understand that ORTIL Healthcare Private Limited shall not be liable for any loss, injury, or damage to a person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly from dangers like fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferage’s, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
• I understand that ORTIL Healthcare Private Limited is not responsible for any allergies patients may encounter by taking certain medication doctor or specialist prescribed or any weather or food allergies upon arrival and or during their stay in the preferred country of treatment.
• I understand that ORTIL Healthcare Private Limited is not responsible for repatriating the body in-case of patient or bystander’s death during their stay in the preferred country of treatment.
• I understand that ORTIL Healthcare Private Limited will be assigned on behalf of the patient to apply only for an e-visa to travel to the preferred country of choice (based on patient's request). The administration fee varies depending on the country of citizenship of the patient at the time of request. If the visa is rejected, ORTIL Healthcare Private Limited cannot be held liable, and the administration fee will not be refunded.
• I understand that ORTIL Healthcare Private Limited will collect the amount only for the Audio / Video Consultation. All other services are free of charge except for the e-visa charge and ticket fare if processed from ORTIL Healthcare Private Limited.
• I understand that the associated cost related to the services availed should be paid directly to the service provider. ORTIL Healthcare Private Limited will not be responsible for any disputes related to the payment.

By enabling “Submit," I certify that: I have read this form I fully understand that Ortil Healthcare Private Limited is only a facilitator and not liable for the outcome of the treatment and complications.

• Use of Ortil Conferencing Application for Patient Consultation
  • The Physician has offered to communicate using Audio / Video Conferencing (including Ortil / Skype / Zoom). The Physician will participate in the audio/video conference in a private office with a closed door and will use a headset to prevent others from overhearing the discussion.

• By choosing this option, I understand that:
  • Conferencing is an online communication tool allowing for face-to-face video, voice, or text-based chat dialogue.
  • Ortil Healthcare Private Limited will send the conferencing link to the patient based on the information provided and agreed by the Physician and Patient.
  • Patient can click the conferencing link at least five minutes before the time, alone, in a quiet, closed room. The Physician will connect with you at the scheduled appointment time.
  • For best video and audio quality (preferred headphones for better audio quality), a hardwired connection (via LAN cable) rather than a wireless one should be used if possible.
  • Technical problems could occur. If the call is disrupted, the Physician will call back within ten minutes. If reconnection is unsuccessful, the session will be rescheduled by the Ortil Healthcare Private Limited Team based on the patient's requirements or an alternate option will be provided.
  • Audio/video conferencing technology will be used to create the teleconference, and there are inherent limitations in this type of consultation. It will not be the same as a direct patient/health care provider visit because I will not be in the same room as my health care provider. Diagnosis done by the Physician will be solely based on the data provided by the patient through documents or verbal communication.
  • Responsible for making sure that I am in a private area where disruptions (e.g., others coming into the room or hearing what I say in another room) are minimized as much as possible./li>
  • There are no guarantees with teleconferencing services, and it should not be used for emergency medical situations.

• Ortil conferencing application collects following Information:
  • Individual’s name, contact number, email, date, and time.
  • Offers audio and video recording function. As the conference “host," the Ortil Healthcare Private Limited Team will not be using the recording function and will not be saving any recordings on the cloud service.

• Ortil Conferencing Application Security and Privacy
  • Terms of service, effective March 2021, state, in part:\
    • Obligations for Content:
      • Will maintain reasonable physical and technical safeguards to prevent unauthorized disclosure of or access to content, in accordance with industry standards.
      • Will notify You, if it becomes aware of unauthorized access to content. We will not access, view, or process content except:
        • As provided in this Agreement and in Privacy Policy
        • As authorized or instructed by You
        • As required to perform its obligations under this Agreement
        • As required by Law.
  • Privacy Policy, effective March 2021, states, in part:
    • Does not monitor or use customer content [information you or others upload, provide, or create while using Ortil audio/video conferencing service] for any reason other than as part of providing our service.
  • By enabling “Submit," I certify that:
    • I have read this form
    • I fully understand its contents, including the risks and benefits of teleconsultation
    • I fully understand that Ortil Healthcare Private Limited is only a facilitator and not liable for the outcome of the audio/video conferencing with the physician.