• Information Technology Act

• The type of information collected from the Users, including Personal Information and Sensitive Personal Data or Information relating to an individual
• The purpose, means and modes of collection, usage, processing, retention and destruction of such information
• How and to whom Ortil Healthcare Private Limited will disclose such information.

• Name
• Login ID and password
• Contact information (such as your email address, addresses, phone numbers)
• Demographic data (such as your gender, your date of birth and your pin code)
• Historic data regarding your usage of the Properties and history of the appointments made
• Search terms entered
• Information collected by cookies or similar technologies
• Newsletter subscriptions, enrolment for promotions, use of special offers, etc.
• Survey answers, reviews, ratings and other types of feedback provided
• Medical credentials, visiting hours of a healthcare provider, fees, locations (in relation to healthcare providers)
• Medical information
• Financial and payment related data for any service which requires any payment
• Geo-location information when permitted by you on your device
• Any other information that you enter on, or upload is voluntarily.
• Ortil Healthcare Private Limited reserves the right to use information provided by you for the following:
• Publishing on the Properties
• Contacting you for offering new products/services of Ortil Healthcare Private Limited
• Contacting you to offer new products/services by Ortil Healthcare Private Limited partners;
• Contacting you for feedback of the Properties
• Analysis and Industry reporting
• You hereby consent to such use of such information by Ortil Healthcare Private Limited
• Data regarding your usage of the services and history of the appointments made by or with you through the use of Services;
• Insurance data (such as your insurance carrier and insurance plan);
• Other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters.
• The information collected from you by Ortil Healthcare Private Limited may constitute ‘personal information’ or ‘sensitive personal data or information’.

• Passwords
• Financial information such as bank accounts, credit and debit card details or other payment instrument details
• Physical, physiological and mental health condition
• Sexual orientation
• Medical records and history
• Biometric information
• Information received by body corporate under lawful contract or otherwise
• Visitor details as provided at the time of registration or thereafter
• Call data records

All Users Note

• This section applies to all users:
  • Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Ortil Healthcare Private Limited immediately.
  • An indicative list of information that Ortil Healthcare Private Limited may require you to provide to enable your use of the Services is provided in this Privacy Policy.
  • All the information provided to Ortil Healthcare Private Limited by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that Ortil Healthcare Private Limited may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’,
    • for the purpose of providing, you the Services
    • for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes
    • for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates
    • for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice
    • debugging customer support related issues.
    • for the purpose of contacting, you to complete any transaction if you do not complete a transaction after having provided us with your contact information in the course of completing such steps that are designed for completion of the transaction.
  • Ortil Healthcare Private Limited also reserves the right to use information provided by or about the End-User for the following purposes:
    • Publishing such information on the Website.
    • Contacting End-Users for offering new products or services.
    • Contacting End-Users for taking product and Service feedback.
    • Analyzing software usage patterns for improving product design and utility.
    • Analyzing anonymized practice information for commercial use.
    • Processing payment instructions including those through independent third-party service providers such as payment gateways, banking and financial institutions, pre-paid instrument and wallet providers for processing of payment transaction or deferral of payment facilities.
  • If you have voluntarily provided your Personal Information to Ortil Healthcare Private Limited for any of the purposes stated above, you hereby consent to such collection and use of such information by Ortil Healthcare Private Limited.
    • Collection, use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.
    • Ortil Healthcare Private Limited does not control or endorse the content, messages or information found in any Services and, therefore, Ortil Healthcare Private Limited specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Ortil Healthcare Private Limited relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Ortil Healthcare Private Limited relating to the same.
    • You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change by contacting us through info@ortil.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Ortil Healthcare Private Limited has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Ortil Healthcare Private Limited may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Ortil Healthcare Private Limited will not correct, delete or update your Personal Data, including
      • where the Personal Data is opinion data that is kept solely for evaluative purpose
      • the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
    • If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through the email partners@ortil.com. We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Ortil Healthcare Private Limited being unable to provide you with its Services or to terminate any existing relationship Ortil Healthcare Private Limited may have with you.
    • If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at info@ortil.com.
    • Ortil Healthcare Private Limited may require the User to pay with a credit or debit card for Services which requires payment. Ortil Healthcare Private Limited will collect such User’s credit or debit card number and/or other financial institution information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit or debit information, however, is accomplished solely by the User through the authentication process. User’s credit or debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, Ortil Healthcare Private Limited provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
    • Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, Ortil Healthcare Private Limited automatically receives the URL of the site from which anyone visits. Ortil Healthcare Private Limited also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyze overall trends to help Ortil Healthcare Private Limited to improve its Service.
    • The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, Ortil Healthcare Private Limited may share and/or disclose some of the aggregate findings (not the specific data) in anonymized form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
    • The Website uses cookies that is used by Ortil Healthcare Private Limited and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Ortil Healthcare Private Limited may allow authorized third parties to place or recognize a unique cookie on the User’s browser. You may adjust your internet browser to disable cookies.
    • This Privacy Policy applies to Services that are owned and operated by Ortil Healthcare Private Limited. We does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Ortil Healthcare Private Limited is not responsible or liable.
    • Accordingly, Ortil Healthcare Private Limited does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Ortil Healthcare Private Limited guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites.
    • The inclusion or exclusion does not imply any endorsement by Ortil Healthcare Private Limited of the website, the website's provider, or the information on the website. If you decide to visit a third-party website linked to the Website, you do this entirely at your own risk. Ortil Healthcare Private Limited encourages the User to read the privacy policies of that website.
    • Ortil Healthcare Private Limited hereby expressly disclaims any liability for any reliance or misuse of information that is made available by Users or visitors in such a manner.
    • Ortil Healthcare Private Limited has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. However, for any data loss or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, Ortil Healthcare Private Limited shall not be held liable for any loss whatsoever incurred by the User.
    • Ortil Healthcare Private Limited implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Ortil Healthcare Private Limited business.
    • Ortil Healthcare Private Limited takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Ortil Healthcare Private Limited, in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

Practitioners Note:

• This section applies to all Practitioners:
• As part of the registration or as the application creation or submission process that is available to Practitioners on Ortil Healthcare Private Limited, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners.
• All the statements in this Privacy Policy apply to all Practitioners, and all Practitioners are therefore required to read and understand the privacy statements set out herein prior to submitting any Personal Information or Sensitive Personal Data or Information to Ortil Healthcare Private Limited, failing which they are required to leave the Services, including the Website immediately.
• Practitioners’ personally identifiable information, which they choose to provide to Ortil Healthcare Private Limited, is used to help the Practitioners describe and identify themselves. This information is exclusively owned by Ortil Healthcare Private Limited and You will be the owner of your information and you consent to Ortil Healthcare Private Limited collecting, using, processing and/or disclosing this information for the purposes hereinafter stated. Ortil Healthcare Private Limited may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. Ortil Healthcare Private Limited also reserves the right to use information provided by or about the Practitioner for the following purposes:
  • Publishing such information on the Website.
  • Analyzing website usage patterns for improving product design and utility.
  • Analyzing anonymized practice information including financial, and inventory information for commercial use.
• The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by Ortil Healthcare Private Limited and is provided to Ortil Healthcare Private Limited by Practitioners who wish to enlist themselves on the Website, or is collected by Ortil Healthcare Private Limited from the public domain. Ortil Healthcare Private Limited displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. Ortil Healthcare Private Limited will, however, take reasonable steps to ensure the accuracy and completeness of this information.
• Information of unregistered practitioners may also be displayed provided that they consented to Ortil Healthcare Private Limited to collect, process, and/or disclose their information on the website. Ortil Healthcare Private Limited strives to capture accurate information for Practitioners. However, Ortil Healthcare Private Limited does not undertake any liability for any incorrect or incomplete information appearing on the Website for Practitioners.